Contact us

MIT Medical/Cambridge


MIT Medical
Building E23
25 Carleton Street
Cambridge, MA 02142


MIT Medical/Lexington


MIT Medical
MIT Lincoln Laboratory, Annex V
244 Wood Street
Lexington, MA 02421




Visit our About Us page for directions to our Cambridge and Lexington locations.

I want to contact MIT Medical about…

A bill

  • For questions about billing for MIT Medical services, receipts for your flexible spending account provider, and more, contact Patient Billing Services. Call 617-253-5979 or email
  • For questions about insurance coverage on your MIT-sponsored employee plan or MIT SHIP, contact Blue Cross Blue Shield. Call 1-800-424-0794.

HealthELife patient portal

A workplace injury at MIT

If you have experienced a workplace injury at MIT, make an appointment with our occupational health team by calling 617-253-8552. Visit the Occupational Health Service page for more information.

MIT Student Health Insurance Plan (MIT SHIP)

Student Medical Report form

For questions about the student medical report form or the varsity student athlete physical examination form, visit our student medical report FAQ for answers to your questions about the form. The team can be reached by email at

A positive patient experience

To share your positive experience, contact our Patient Relations Coordinator at 617-253-4976 or We will be happy to pass along your kind words.

Concerns about your patient experience at MIT Medical

If you are dissatisfied with your care or with any aspect of our service, we encourage you to speak directly with the people involved in your care. However, if the outcome of this discussion is not satisfactory, or if you prefer to discuss the issue with someone else, our Patient Relations Coordinator may be able to help. Call 617-253-4976 or email We will reply within 48–72 hours of your call or email.

General questions

If you have a general question for MIT Medical, you can reach us at or be dialing 617-253-4481.

Sending mail to an MIT Medical employee

To send a note by mail to an MIT Medical employee, use the address below:

Employee name
Massachusetts Institute of Technology
77 Massachusetts Avenue Building E23
Cambridge, MA 02139