Overview
MIT Health’s Patient Relations Program is designed to help you resolve any issues that emerge in your interactions with MIT Health.
If you are dissatisfied with your care or with any aspect of our service, we encourage you to speak directly with the people involved in your care. However, if the outcome of this discussion is not satisfactory, or if you prefer to discuss the issue with someone else, the patient relations coordinator may be able to help.
You can reach the patient relations coordinator at 617-253-4976 or patientrelations@med.mit.edu. You will be contacted within 48–72 hours of your call or email.
To protect your privacy, any information you share with the patient relations coordinator will remain confidential, unless you authorize us to release the information. The patient relations coordinator will listen to your concerns and explore possible courses of action for resolving the issue. Talking with the patient relations coordinator will not jeopardize your care in any way.