FAQ: Digital appointment registration and check-in

With digital appointment registration, you can fill out forms, confirm your insurance information, and pay your copay (if applicable) before coming to MIT Health for your appointment.

If you’ve completed all parts of your digital registration — forms, insurance information, and any copays — you will be eligible for digital check-in when you arrive for your appointment.

With digital check-in, you won’t need to go to the front desk to check in for your appointment. Instead, we’ll text a link to your phone that you can use to let us know you’ve arrived.

We’ll send you a secure link by email and by text, as long we have your mobile phone number. Click on the link, enter your name and date of birth, confirm that you want to keep the appointment, and follow the prompts to complete your registration.

Yes. You can use any mobile device or any computer with internet access.

No. The system is designed to allow you to pause and pick up exactly where you left off.  

We’ll have you complete what’s left when you arrive, including filling out necessary forms, confirming your insurance coverage, or paying copays. But, of course, completing these tasks ahead of time will make things go faster on the day of your appointment.

Yes. You can upload photos of your cards. The system uses secure technology similar to digital banking.  

We will help you when you arrive and can scan the card for you if necessary. 

The digital registration link for your child’s appointment will go to the email and mobile phone number we have on file. Use your child’s last name and date of birth to log in and complete the registration process for them. If you have a teenager who has given us their mobile phone number, we will text them directly.

Yes, it’s available for all scheduled medical and lab appointments. It is not available for appointments in the Dental Service. 

We are asking every patient to complete their forms once using the digital registration system. This ensures that we have the most up-to-date, accurate patient data possible. After you complete the forms online one time, we won’t ask you to do it again. 

The is sent only to your email and mobile phone and is unique to you. The link takes you to a unique login page that only works if you enter the name and date of birth we have on file. Any information you enter into this system is secure as required by the Health Insurance Portability and Accountability Act (HIPAA).  

Only if you share your phone and email account with someone else. That’s because the digital registration link goes to the email address and phone number we have on file for you. If someone else has access to your phone or email account, they could find out that you have an upcoming appointment. 

Not at this time. We hope to add additional languages in the future.  

Yes. You can opt out of text messages by replying STOP to any text message you receive from us. You can opt out of emails by clicking “unsubscribe” at the bottom of any email we send you. (You can opt back in to text messages by replying START to the original text message or by texting START to 75442.)   

Yes, you can still cancel your appointment. 

When you are finished, you will see a screen that says, “Thanks, all done!”   

Call the clinical area where you have your appointment, or just let us know when you arrive in person.   

If you’ve completed the digital registration and we have a mobile phone number on file for you, you’ll get a text 30 minutes before your medical appointment (or 15 minutes before a lab appointment). When you arrive in the waiting room for your appointment, click on that link and confirm that your appointment information is correct. You’ll get a message confirming that you are checked in. Then have a seat and wait to be called.

Just go to the front desk and check in as usual.

No problem! Digital check-in is entirely optional. If you prefer to check in at the front desk, our patient service representatives will be happy to help you.

Digital check-in is currently available for most services at our Campus Care Center. We will be adding digital check-in for additional services on campus and at the Lexington Care Center.